Book Tickets

Christmas Grotto

Come along and meet Father Christmas and his magical reindeers. A fantastic Christmas experience for everyone. Walk through his 150ft magical grotto, head into the big Christmas barn and meet all the other wonderful farm animals, feed his reindeer and have fun in the popular snow pit plus much more. We open on Saturday the 18th of November and will then be open every day until the 24th of December.

At the Reindeer Centre we have introduced a ticketing system for weekends and also the last week leading up to Christmas day.

PLEASE BE AWARE THAT ONCE THE TICKETS ARE BOOKED WE ARE UNABLE TO REFUND, OR CHANGE THE DATES OR TIMES OF THE BOOKINGS UNDER ANY CIRCUMSTANCES

Weekends 18th and 19th and 25th and 26th November – BOOKINGS ON-LINE ONLY

Weekends 2nd and 3rd, 9th and 10th, 16th and 17th and then from the 18th to 24th December – BOOKINGS ON-LINE ONLY

ALL other mid-week visits are pay on the gate only ( apart from the last week leading up to Christmas Day)

Weekdays 10am – 4pm – Pay on the gate only ( apart from the last week leading up to Christmas Day)
Weekends 9.30am to 5pm (last entry is 4pm) – Pre-booking online is essential.
Christmas Eve 9.30 to 2pm – Pre-booking online is essential.

To ensure everyone has the best experience, when you purchase your tickets, you will be given a time slot to see Father Christmas. For example, if your designated time to see Father Christmas is 10.00am to 10.30am, then please arrive approximately 15 minutes beforehand at 9.45am.

Once you have had your magical personal encounter with Father Christmas, you can discover all the other great experiences on the farm at your own leisure

When making your selection of tickets, please note

A senior ticket is anyone over the age of 65

A carer must present to the ticket office upon their arrival provide one of the following

Disability Living Allowance (DLA)
Personal Independence Payment (PIP)
Both sides of a Blue Badge
A registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

or the full adult admission price will need to be paid

A child’s ticket is classed as anyone over 12 months up to 16 years old, however if your child is under 12 months old and you wish them to receive a gift from father Christmas then you will need to purchase a child’s ticket, if you do not wish for them to receive a gift then do not purchase a child’s ticket, please remember this only applies to under 12 months old. If your older teenager does not wish to receive a gift from Father Christmas then you can purchase an adult ticket

For more details go to our frequently asked questions page

Can I amend, transfer, change or get a refund on my tickets

PLEASE BE AWARE THAT ONCE THE TICKETS ARE BOOKED WE ARE UNABLE TO REFUND, OR CHANGE THE DATES OR TIMES OF THE BOOKINGS UNDER ANY CIRCUMSTANCES

Do I have to pay for my child who is under 12 months old?

No, entry is free , but if you wish them to receive a gift from Father Christmas you will need to purchase a standard child’s ticket, the gifts are age appropriate for babies and are a quality item.

Are you open everyday?

We are open everyday from the 18th November until the 24th December

How long does the visit normally last for?

Generally the visits lasts between 1 to 2 hours, although it can vary from Group/gamily to family

What are your opening times?

Open 10am till 4pm Monday to Friday and 9.30 am – 5pm on Saturdays and Sundays. (last entry is 3pm)

What time do you close on Christmas Eve?

Last admission is at 1.30pm , Father Christmas and his Reindeer have a very busy night ahead of them!,

Can I visit the Reindeer Centre and not see Father Christmas?

Yes you can, but the entry fee is the same, we have many guests who visit without children and love to see the animals and all the Christmas cheer. For any older children visiting that don’t wish to meet the big guy in the red suit, just purchase an adult ticket and they won’t have to feel shy! Most older children when given the option of gift or no gift do fold and relent their decision and go along with it all!

What is there to do?

We have today heard from Father Christmas, and his Elves that they will be arriving at the Reindeer Centre ‪on the 18th November to spread some much needed Christmas spirit and to meet all the good boys and girls

Activities on offer will include interacting with father Christmas and his busy elves where all the good boys and girls will receive a quality gift

Walking through his 150ft magical grotto will be open for everyone to enjoy all the beautiful scenes

There will be a trail for everyone to follow, which will include seeing all of the wonderful farm animals including the goats, donkeys Llamas and pigs

The reindeers will be the big barn and you can learn all the interesting facts and maybe feed them some food,

There will be Christmas activities for the children which include helping the elves prepare some special reindeers food to take away for Rudolph and his team on Christmas Eve *

The popular snow play area ( fake snow) will be here again this along with the small soft play area and also the large boat sand pit area

Do you have a photographer on site?

We have an automated photo system installed in Santas Grotto, so the whole family can be in the picture, these are available to view with the option to purchase or you can take your own photo if you prefer

Do you have facilities for disabled people?

Yes we do, there are some disabled parking spaces at the top of the barn next to the toilets where there is a ramp access and toilet facilities, although spaces are limited on busy weekends. The rest of the farm is level concrete walkways and all of the grotto and barn are accessible to wheelchairs, mobility scooters and double buggies. Sorry but we do not have any available for hire at present.

I am a carer do I have to pay?

If you visit in November then carers are free, but in December carers will be £7.50 each – (We can provide you with a receipt if needed).

A carer must present to the ticket office upon their arrival provide one of the following

Disability Living Allowance (DLA)
Personal Independence Payment (PIP)

or the full adult admission price will need to be paid

Do you accept credit/debit cards?

Yes we do, but not American Express,

Do you have Onsite Catering?

We have catering facilities on site with a variety of hot and cold food available all day

Do you have toilets?

Yes, including disabled toilets and baby changing facilities.

Do I need to bring my wellies?

Well we are a working farm and it can be wet and muddy in places on and near our car park, though once you are through the entrance area most of it is concrete.

Can I feed the reindeer?

Yes, but only with our food (carrots/pellets) which can be purchased on site (occasionally we have to limit the quantity if they are over their daily quota, or they will not be able to fly!)

Do I have to purchase a ticket or can I just turn up?

At the Reindeer Centre we have introduced a ticketing system for weekends and also the last week leading up to Christmas day.

PLEASE BE AWARE THAT ONCE THE TICKETS ARE BOOKED WE ARE UNABLE TO REFUND, OR CHANGE THE DATES OR TIMES OF THE BOOKINGS UNDER ANY CIRCUMSTANCES

Weekends 18th and 19th and 25th and 26th November – BOOKINGS ON-LINE ONLY

Weekends 2nd and 3rd, 9th and 10th, 16th and 17th and then from the 18th to 24th December – BOOKINGS ON-LINE ONLY

ALL other mid-week visits are pay on the gate only ( apart from the last week leading up to Christmas Day)

Once you have had your magical personal encounter with Father Christmas, you can discover all the other great experiences on the farm at your own leisure

If I have pre booked on line for a weekend visit, when should I arrive ?

Once you have had your magical personal encounter with Father Christmas, you can discover all the other great experiences on the farm at your own leisure

Do I have to Queue

In short Yes!, Your 30 minute time slot allows you to Join Santas Entrance Queue at any time within the 30 minutes allocated time slot.

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