Christmas Grotto Tickets 2020

Following the government Covid guidelines this year The Reindeer Centre
will ONLY be operating on a pre booked entry ticket system.

 

Following on from the government’s announcement this afternoon they have confirmed that Kent will be going into Tier 4
 
This means that the Reindeer centre will have to close today and will not open again until 2021
 
As we have been instructed to close by the government anyone that was due to come to the Reindeer centre between the 20th and the 24th of December will receive a full refund.
 
This process will take up to 21 days from the date in which you were due to come to the centre 
 
As you can imagine this is a mammoth task however we will get through this and we will refund the tickets mentioned on the above dates
 
There is NO requirement to send emails or leave voice messages or post any additional requests on social media
All eligible refunds will be actioned
 
This decision is totally beyond our control so we thank you in advance for your understanding 
 
We look forward to seeing you all in 2021.
Take care and stay safe

january

No Events

Are you open everyday?

Yes we are open every day from the 2nd December  until the 24th December,

How long does the visit normally last for?

With the revised layout of the Centre due to the Covid guidelines this year most visits will be approximately  1 to 2 hours, 

What are your opening times?

Open 10am till 4pm Monday to Friday  and 10am – 6pm on Saturdays and Sundays.  

What time do you close on Christmas Eve?

Last admission is at 1.30pm , Father Christmas and his Reindeer have a very busy night ahead of them!

Can I cancel or transfer my tickets

Tickets cannot be refunded or amended once booked, refunds will only be given if The Reindeer Centre is instructed by the government to close due to Covid 19 restrictions 

Can I visit the Reindeer Centre and not see Father Christmas?
Yes you can, but the entry fee is the same, we have many guests who visit without children and love to see the animals and all the Christmas cheer. For any older children visiting that don’t wish to meet the big guy in the red suit, just purchase an adult ticket and they won’t have to feel shy! Most older children when given the option of gift or no gift do fold and relent their decision and go along with it all!
Do I have to pay for my child who is under 12 months old?
No, entry is free , but if you wish them to receive a gift from Father Christmas you will need to purchase a standard child’s ticket, the gifts are age appropriate for babies and are a quality item.
What is there to do?

We have today heard from Father Christmas, and his Elves that they will be arriving at the Reindeer Centre ‪on the 14th November to spread some much needed Christmas spirit and to meet all the good boys and girls

This year due to Covid 19  we are having to change the layout at the centre to meet all the guidelines from Boris and his team

We have tried where possible to keep to the traditional layout but unfortunately we are unable to offer the stay and play element that would of included the ball pit and snow pit

Activities on offer will include interacting with father Christmas and his busy elves where all the good boys and girls will receive a quality gift

Walking through his 150ft magical grotto will be open for everyone to enjoy all the beautiful scenes

There will be a trail for everyone to follow, which will include seeing all of the unusual reptiles in Animal corner, which includes, Carter the giant tortoise, ziggy the iguana, Sheila the kookaburra and also those cheeky Meerkats, fluffy bunnies and guinea pigs

On the trail you can see and feed the goats, donkeys Llamas and pigs

The reindeers will be their usual spot in the barn and you can learn all the interesting facts and maybe feed them some food,

There will be fun additional Christmas activities for the children which include helping the elves prepare some special reindeers food to take away for Rudolph and his team on Christmas Eve

Mother Christmas will also be making a guest appearance this year and will be helping Father Christmas at the Reindeer centre

In order to comply with all the social distancing guidelines, we will be putting in all the Covid prevention measures to ensure everyone stays safe whilst having fun, and this year it will be a ticketed only event

 

Do you have a photographer on site?

We are just working the logistics of our automated photos systems due to the new Covid guidelines, however as always you are welcome to take your own photographs 

Do you have facilities for disabled people?
Yes we do, there are some disabled parking spaces at the top of the barn next to the toilets where there is a ramp access and toilet facilities, although spaces are limited on busy weekends. The rest of the farm is level concrete walkways and all of the grotto and barn are accessible to wheelchairs, mobility scooters and double buggies. Sorry but we do not have any available for hire at present.
I am a carer do I have to pay?

If you visit in November then carers are free, but in December carers will be £5 each – please note DLA or PIP evidence will be required to secure this discount. (We can provide you with a receipt if needed). You will need to book a ticket

Do you accept credit/debit cards?
Yes we do, but not American Express, (minimum transaction £10)
Do you have Onsite Catering?

We have catering facilities, however we await further clarification from the Government regarding how this operate

Can I bring my own pack lunch?

Regrettably due to Covid Guidelines I am afraid no pack lunches this year

Do you have toilets?
Yes, including disabled toilets and baby changing facilities.
Do I need to bring my wellies?
Well we are a working farm and it can be wet and muddy in places on and near our car park, though once you are through the entrance area most of it is concrete.
Can I feed the reindeer?
Yes, but only with our food (carrots/pellets) which can be purchased on site and all monies go to local charity, (occasionally we have to limit the quantity if they are over their daily quota, or they will not be able to fly!)
What happens if you have to close the centre due to Covid restrictions

If we are unable to open then a FULL refund will be made within 21 days of your booked date

How to find Us

Enter TN26 3EQ on your Sat Nav

From Junction 9 M20, – Leave the Motorway at Junction 9 and take the exit sign posted (Ashford).

At the roundabout take the 3rd Exit onto the A28 sign posted (Tenterden/Great Chart).

At the next roundabout also take the 3rd Exit onto the A28 sign posted (Tenterden/Great Chart).

At the next roundabout (Matalan Roundabout) take the 2nd exit A28 sign posted (Tenterden/ Great chart).

At the next roundabout take the 2nd exit A28 sign posted (Tenterden).

Continue along this road for about 1.8 miles, take the third turning on the right sign posted (Old Surrenden Manor Road / Pluckley 6 miles), take the 4th turning on your left. (about 3.5 miles along this road, just after “Stone Green Nurseries”)

The Reindeer Centre is the first gate on the right.

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