With the recent government announcement this morning at 11:30 it is looking like we will be unable to open the grotto on the 3rd of December.
If you can just bear with us while we establish the exact facts
However please be 100% assured that if we are unable to open then a full Refund will be given within 21 days of the date in which you were booked to come to the Reindeer centre.
As soon as we have more information we will update Facebook and the website.
As you can imagine this is a mammoth task for us to sort out but it will be sorted .
We are unable to take any phone calls at the moment
If you have a specific request other than the refund of tickets then please email me
This is completely beyond our control so we thank you for your￼￼ patience
Christmas Grotto Tickets 2020
Following the government Covid announcement on 26th November tickets have been temporarily suspended.
Are you open everyday?
Yes we are open every day from the 2nd December until the 24th December,
How long does the visit normally last for?
With the revised layout of the Centre due to the Covid guidelines this year most visits will be approximately 1 to 2 hours,
What are your opening times?
Open 10am till 4pm Monday to Friday and 10am – 6pm on Saturdays and Sundays.
What time do you close on Christmas Eve?
Last admission is at 1.30pm , Father Christmas and his Reindeer have a very busy night ahead of them!
Can I cancel or transfer my tickets
Tickets cannot be refunded or amended once booked, refunds will only be given if The Reindeer Centre is instructed by the government to close due to Covid 19 restrictions
Can I visit the Reindeer Centre and not see Father Christmas?
Do I have to pay for my child who is under 12 months old?
What is there to do?
We have today heard from Father Christmas, and his Elves that they will be arriving at the Reindeer Centre on the 14th November to spread some much needed Christmas spirit and to meet all the good boys and girls
This year due to Covid 19 we are having to change the layout at the centre to meet all the guidelines from Boris and his team
We have tried where possible to keep to the traditional layout but unfortunately we are unable to offer the stay and play element that would of included the ball pit and snow pit
Activities on offer will include interacting with father Christmas and his busy elves where all the good boys and girls will receive a quality gift
Walking through his 150ft magical grotto will be open for everyone to enjoy all the beautiful scenes
There will be a trail for everyone to follow, which will include seeing all of the unusual reptiles in Animal corner, which includes, Carter the giant tortoise, ziggy the iguana, Sheila the kookaburra and also those cheeky Meerkats, fluffy bunnies and guinea pigs
On the trail you can see and feed the goats, donkeys Llamas and pigs
The reindeers will be their usual spot in the barn and you can learn all the interesting facts and maybe feed them some food,
There will be fun additional Christmas activities for the children which include helping the elves prepare some special reindeers food to take away for Rudolph and his team on Christmas Eve
Mother Christmas will also be making a guest appearance this year and will be helping Father Christmas at the Reindeer centre
In order to comply with all the social distancing guidelines, we will be putting in all the Covid prevention measures to ensure everyone stays safe whilst having fun, and this year it will be a ticketed only event
Do you have a photographer on site?
We are just working the logistics of our automated photos systems due to the new Covid guidelines, however as always you are welcome to take your own photographs
Do you have facilities for disabled people?
I am a carer do I have to pay?
If you visit in November then carers are free, but in December carers will be £5 each – please note DLA or PIP evidence will be required to secure this discount. (We can provide you with a receipt if needed). You will need to book a ticket
Do you accept credit/debit cards?
Do you have Onsite Catering?
We have catering facilities, however we await further clarification from the Government regarding how this operate
Can I bring my own pack lunch?
Regrettably due to Covid Guidelines I am afraid no pack lunches this year
Do you have toilets?
Do I need to bring my wellies?
Can I feed the reindeer?
What happens if you have to close the centre due to Covid restrictions
If we are unable to open then a FULL refund will be made within 21 days of your booked date
How to find Us
Enter TN26 3EQ on your Sat Nav
★ From Junction 9 M20, – Leave the Motorway at Junction 9 and take the exit sign posted (Ashford).
★ At the roundabout take the 3rd Exit onto the A28 sign posted (Tenterden/Great Chart).
★ At the next roundabout also take the 3rd Exit onto the A28 sign posted (Tenterden/Great Chart).
★ At the next roundabout (Matalan Roundabout) take the 2nd exit A28 sign posted (Tenterden/ Great chart).
★ At the next roundabout take the 2nd exit A28 sign posted (Tenterden).
★ Continue along this road for about 1.8 miles, take the third turning on the right sign posted (Old Surrenden Manor Road / Pluckley 6 miles), take the 4th turning on your left. (about 3.5 miles along this road, just after “Stone Green Nurseries”)
★ The Reindeer Centre is the first gate on the right.